White Paper #178
A Framework for Developing & Evaluating Data Center Maintenance Programs
Inadequate maintenance and risk mitigation processes can quickly undermine a facility’s design intent. It is, therefore, crucial to understand how to properly structure and implement an operations and maintenance (O&M) program to achieve the expected level of performance. This paper defines a framework, known as the Tiered Infrastructure Maintenance Standard (TIMS), for aligning an existing or proposed maintenance program with a facility’s operational and performance requirements. This framework helps make the program easier to understand, communicate, and implement throughout the organization.
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White Paper #2
Top Ten Mistakes in Data Center Operations
How can you avoid making major mistakes when operating and maintaining your data center(s)? The key lies in the methodology behind your operations and maintenance program. All too often, companies put immense amounts of capital and expertise into the design of their facilities. However, when construction is complete, data center operations are an afterthought. This whitepaper explores the top ten mistakes in data center operations.
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White Paper #4
The Importance of Critical Site Documentation and Training
All studies of downtime in mission-critical environments come to the same conclusion: human error is a leading cause. The most effective way to fight this threat to your business is with the double-edged sword of documentation and training. Properly trained facility personnel understand how the infrastructure works, how to operate and maintain it safely, and how to respond when the equipment does not function as expected. Thorough, accurate, and readily accessible documentation is both the foundation of this knowledge and the means to implement it. The establishment of a comprehensive documentation and training program is a crucial, but rarely achieved goal. This white paper describes the proper methodology for building an effective, organized program that addresses the special requirements of critical environments.
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White Paper #5
A Practical Guide to Disaster Avoidance in Mission Critical Facilities
A disaster preparedness plan is crucial to organizations operating in 24/7/365 environments. With zero disruption the goal, management must carefully evaluate and mitigate risks to the physical infrastructure that supports the mission-critical facility. While business continuity planning typically addresses Information Technology, this paper reviews and discusses the requirements of the facility’s infrastructure as part of a comprehensive business continuity disaster plan. Without a proper disaster mitigation plan for the facility’s infrastructure, the overall business continuity plan is built on a risky foundation. If a natural, human, or technological disaster strikes your facility, are you and your infrastructure prepared? Does your organization have procedures in place to prepare for severe winter storms, earthquakes, tornadoes, hurricanes, or other disasters? Surviving tomorrow’s disaster requires planning today.
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White Paper #7
Maximizing Uptime in Mission Critical Facilities
As technology reaches into every corner of our world, the importance of, and reliance on, your mission critical facility reaches new heights. Uptime is no longer a lofty goal, it is an absolute necessity. However, uptime is not a product that you specify with the design of your facility, install, and then forget about. A facility designed to 99.99% of availability will not achieve / maintain that number, unless we fully understand the many factors that affect uptime. Maximum Uptime is a philosophy. It begins with the planning of your facility, and remains a continuous process through every step of design, construction, commissioning, operations, failure analysis, and recommissioning.
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White Paper #83
Mitigating Fire Risks in Data Centers
This paper provides a clear understanding of the creation, detection, suppression, and prevention of fire within mission critical facilities. Fire codes for Information Technology environments are discussed. Best practices for increasing availability are provided.
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White Paper #102
Monitoring Physical Threats in the Data Center
Traditional methodologies for monitoring the data center environment are no longer sufficient. With technologies such as blade servers driving up cooling demands and regulations such as Sarbanes-Oxley driving up data security requirements, the physical environment in the data center must be watched more closely. While well understood protocols exist for monitoring physical devices such as UPS systems, computer room air conditioners, and fire suppression systems, there is a class of distributed monitoring points that is often ignored. This paper describes this class of threats, suggests approaches to deploying monitoring devices, and provides best practices in leveraging the collected data to reduce downtime.
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White Paper #103
How Monitoring Systems Reduces Human Error
Surprise incidences of downtime in server rooms and remote wiring closets lead to sleepless nights for many IT managers. Most can recount horror stories about how bad luck, human error, or just simple incompetence brought their server rooms down. This paper analyzes several of these incidents and makes recommendations for how a basic monitoring system can help reduce the occurrence of these unanticipated events.
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White Paper #125
Preventative Maintenance Strategy for Data Centers
When blade servers are densely packed, they can exceed the power and cooling capacities of almost all traditional data centers. This paper explains how to evaluate the options and select the best power and cooling approach for a successful and predictable blade deployment.
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White Paper #195
Fundamentals of Managing the Data Center Life Cycle for Owners
Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well-built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and offers practical advice to facility owners and management.
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Data Center Operations Rely on Communication between Facility Management and IT
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